To ensure maximum safety, all passengers are required to show their ticket and passport at the Security Check-Point before they enter the Terminal building. There is a designated visitors waiting area beyond which they are not allowed to pass.

All who enter the airport building whether passengers or visitors need to pass through security screen.

Trolleys are available for your luggage and if you need assistance, porters are available to help at a small fee for both departures and arrivals.

Flight information giving details of flight departures and arrivals are displayed for all flights. Malawi Airlines also has a help podium in front of the check-in area and the agent on duty will assist with information you may require regarding your flights. The Agents will also assist in fulfilling your requirements such as request for wheel chairs, assistance for elderly passengers, unaccompanied minors, pregnant women, passengers with infants, etc.

Malawi Airlines has a Customer Service Desk at Departures where passengers will get information or assistance on request. A number of facilities are available to passengers while waiting for the departure of their flights. Among these are Duty Free Shops with a variety of international and Malawian traditional goods, a choice of restaurants and cafes, an internet café and book shops with books about Malawi. A special praying area is available.